Customer Service Stories to Make Your Heart Smile

“Well done is better than well said.” (Benjamin Franklin)

After months of social distancing, today, people are craving a personal touch more than ever. Companies that go the extra mile remind us of an important truth: people are valuable. Businesses that genuinely care about their customers will express it, and clients will reciprocate with a loyalty that lasts.

Looking for inspiration? Here are three heart-warming stories.

Lego Understands Children

Losing a toy can be devastating to a child. Lego recognized this and personalized their response in an unforgettable way. When Luka Apps lost his favorite Lego figure (Ninjago’s “Jay ZX”) while shopping, he wrote an apology letter to Lego, begged for a replacement, and said his father had warned him about taking Legos outside.

Lego didn’t just replace Jay; they surprised Luka with something special. A customer service rep named Richard responded quickly, telling Luka he had talked to (Ninjago Spinjitzu Master) Sensei Wu:

“He told me to tell you, ‘Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu.’ Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.

“So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight! Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.”

Richard’s response was so creative it went viral. Lego surprised Luke and won the hearts of families worldwide.

B. Dalton: Placing Customers Above Competition

Is your company truly focused on customer satisfaction?

B. Dalton (a bookseller later acquired by Barnes and Noble) was famous for its relentless customer care. One Christmas, a mother was shopping for a book her son requested. An employee scanned the computer and found the desired book was in stock but still packed.

After unsuccessfully searching the storeroom, the employee returned with an apology. Disappointed by her inability to help, the worker then called a competing retailer, reserved the book for the customer, and printed directions to the other store. Reader DD Moffitt was stunned by this consideration. While B. Dalton missed the sale that day, it gained DD’s loyalty for life.

Trader Joe’s: Turning a Problem into a Party

One evening, a mother and son were grabbing groceries at Trader Joe’s. The boy (as boys are known to do) was bouncing off the walls. He ran loose from his mother, escaped to another aisle, and almost ran over an employee. The embarrassed mother moved quickly to apologize, but the employee said they were all used to it, and that shopping with children was kind of like “a dance party on the floor.”

With that, he started dodging and grooving and called several fellow employees to jam along. They asked the shy child to join in the freezer section party, and soon the whole store was laughing. By making light of a tough situation, Trader Joe’s made this an unforgettable day.

It’s All About People

Business is about relationships, and customer service stories are wonderful because they illustrate kindness in action and spark new ideas.

Enjoy these illustrations and allow them to inspire you to take your own service to a higher level.

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Why Custom Notepads are a Perfect Promotional Tool

bl  Want to give your business a gift that keeps giving?

You can do this by giving gifts to other people. According to the ACI 2019 Impressions study, promotional products bring some of the highest rates of return on advertising, trumping all other forms of media. Consumers surveyed said they were nearly 2.5 times more likely to have a favorable opinion of promotional products compared to online advertising, and consumers under 55 preferred a promotional product message over EVERY other advertising medium (including print, online, or traditional mass media).

Data shows the average household in the U.S. owns 30 promotional items, which means if there are 120 million households in America, over three billion company logos are floating around at any moment!

Looking for a fun but practical promo gift for your clients and prospects? Custom printed notepads are a great, economical option. Notepads are designed for utility and flexibility, meaning people can take them anywhere and will certainly use them. Since notepads are durable and easy to distribute, they’re great for trade show giveaways, sales rep gifts, presentation folder inserts, or fridge magnet marketing.

Making the Most of Your Custom Notepads

When you are ready to maximize the ad potential of a custom notepad, here are some ideas for making the most of your design:

Define Your Key Concept

Not every notepad is created equal, so you should decide upfront what your design concept will be.  Do you want a stand-alone desk pad with a hilarious 3D appearance (like this hilarious “hair thinning” tearaway Pantogar notepad)? Perhaps a vintage cover or a sparkly flip pad? Whether you want simple sticky notes or an artistic journal, defining your concept will clarify details about paper selection, line guides, and binding.

Strive for Consistent Branding

Because clients will use your notepad over and over, this is a very tangible way to build brand awareness.  Consistent color schemes, fonts, and logos all build your brand and strengthen the associations people have with your business. While you may be tempted to stray from your standard branding guidelines for a promotional pad, this can be unwise.

Put Them to Work Yourself

While many professionals give away notebooks, many fail to use notepads for their own needs.

Notepads can leave lasting impressions on your associates. Not only can they be used for notetaking or strategizing, but they are great for casual correspondence too. Think about how often you jot notes to send internally or externally. Why not do this with your own customized marketing tool? Notebooks offer a subtle strategy for increasing brand credibility.

Consider Custom Photo Options

What is more memorable than a photo?  When you want to add extra personalization, consider a photo banner on top or a transparent full-page photo backdrop for each page. People resonate with pictures, and when they connect to an image, they’re engaging with your business.

Overcome the ordinary and try something unique with image-oriented notepads!

Keep Your Name at Their Fingertips

When you want to grab hold of customers, make it easy for them to grab hold of YOU with a pocket-sized promotional notepad.

Notepads are economical, memorable, practical, and fun. Build on-going exposure as you keep your name at their fingertips with this helpful, handy tool. Contact us to learn more today!

3 Strategies for Pursuing New Business Opportunities

new business  In the weeks surrounding the onset of COVID-19, businesses worldwide have pivoted quickly.

Many have juggled shifting expectations by establishing remote work arrangements, securing supply chains, reducing employee workload, cutting costs, or applying for government support.

Now it’s time to move forward with a proactive business plan and to consider new opportunities. What will this look like for your business? Here are three strategies:

Strategy 1: Same Products, Different Channel

If the majority of your business takes place on-site, now a promotion focus through a different channel may be helpful.

In what ways can you offer the same (or similar) products and services through an online channel? Can you digitize any of your physical products? Can you offer webinars, online consultation, or build a technology-mediated delivery solution? From curbside pick-up to livestream shopping events, ramped up digital options are a low-hanging fruit every business should explore.

One florist facing delivery bans sold “virtual” bouquets for $70-$400 dollars. The recipient got a photo of their bouquet over email with the promise of a live delivery once businesses re-opened. When Chinese cosmetics company Lin Qingxuan was forced to close 40% of its stores, the company redeployed its beauty advisers as online influencers, and digital tools like WeChat engaged customers virtually. One large-scale livestream shopping event featuring 100 beauty advisers, helping Lin Quingxuan’s February sales climb 120% over 2019 sales.

Strategy 2: Same Infrastructure, Different Products

During a crisis, leaders must recognize opportunities and make the most of them.

The COVID-19 season is a crucial time to consider new opportunities. While the need for some products and services has fallen, demand for others is high and even growing. Can your business deploy existing infrastructure to produce different products or offer new services?

In the spring of 2020, companies such as LVMH (perfumes) and Skyroro (rockets) switched to producing hand sanitizer within a few days. Manufacturers like GM, Ford, and My Pillow modified idle production lines to manufacture medical devices and face masks.

If people today see increased value in e-learning, improved individual health, or meaningful networking, how can your business identify and fill these needs? Disruptors often come from the bottom of the market to upend traditional retailers, or they create new markets and appeal to customers who have previously gone without a product.

Strategy 3: Same Products, Different Infrastructure

Perhaps your challenge is an increased demand for a particular product or service.

In this season, some companies may need to quickly augment physical systems, communication networks, or staffing to increase production or delivery capacity. And building new infrastructure often requires collaboration with external partners.

Employee sharing is one example of companies shifting infrastructure to meet needs. In Germany, McDonald’s staff have been permitted to work at Aldi stores while on-site dining is shuttered, and groceries are swamped. On the physical side, an adapted retail model may mean offer smaller stores (or “nodes” within large spaces) rather than crowd-based facilities.

Monitoring needs and forecasting future behavior are critical to adapting your infrastructure and remaining nimble.

Creativity Fuels Innovation

During a crisis, many things are out of your control.

But that’s OK, because you can still shape your response! Focus solely on what you can control. Look for creative ways to adapt, and you will come out stronger in the years to come.

Master Font Psychology to Bring Personality and Purpose

fonts  If you wanted to make a splash at a spring gala, what color would you wear?

If you wanted to be known for your edgy personality, what kind of car would you drive?

Just as your personal appearance creates emotion or impact, your design choices will too. While we often undervalue text in designs, every font has a unique personality and purpose. A little font change can go a long way.

With that in mind, take a look at font psychology and see how using it well can win customers through print!

How Fonts Influence Emotion

What is font psychology?

Font psychology deals with the impact fonts have on the thoughts, emotions, and behaviors of readers. For example, when you use a Bookman Old Style headline, it’s going to carry a very different tone than a Brush Script or a fanciful Curlz font. When you feature Tempus Sans in primary body copy, it will bring a more contemporary vibe than Franklin Gothic. Once you understand the associations a font carries, you’re on your way to using fonts to create the emotional impact you desire.

Fonts contain features like line, weight, size, and orientation. When you see a font, your brain disentangles those components and associates them with characteristics from the real world. For example, italicized fonts mimic movement (like a runner leaping off the starting blocks), and flowing scripts convey creativity (like a dancer spinning across the stage). Fonts mimic visual characteristics from the real world, so if you want to choose an appropriate font, choose one that visually resembles your context.

Keep it Simple with This Font Cheat Sheet

When you think of the vibe you want to convey, what adjectives come to mind? Basic or bold? Gentle or hardcore? Elegant or gritty? Once you’ve identified the tone you want, here is a cheat sheet you can use to craft corresponding messages:

Slab Serif fonts (or “Egyptians”) are perceived as important, bold, impactful, or attention-grabbing. Great slab serifs include Sentinel, Adelle, Clarendon, Linoletter, Archer, and Amasis.

San Serif fonts are perceived as simple, sensible, straightforward, neutral, and easy to read. Popular selections include Apercu, Futura, Avenir, Verdana, and Avant Garde.

Simple Serif fonts are seen as stable, respectable, timeless, formal, or traditional. Classic serif fonts include Garamond, Times New Roman, Georgia, and Palatino.

Bold or weighty fonts are seen as dominant, commanding, gallant, significant, and reputable. Have fun with bold fonts like Qanelas Soft Typeface, Nevis, Municipal, or Andor.

Condensed or ultrathin fonts carry a professional, forward-thinking, logical, or influential quality. To sharpen your image, try fonts like District thin, Antipasto pro thin, or Cocotte ultralight.

Vintage fonts come across as old school, retro, stylish, and remarkable. Type outside the box with six different Zing Rust fonts and carefree fonts like Palm Canyon Drive, Parker, or Lovelo.

Script fonts bring a sense of femininity, elegance, connection, and indulgence. Fun script fonts include Allura, Mistral, or the Segoe family.

Decorative fonts are seen as casual, cool, unique, or high-spirited. Stretch the limits with The Bomb, Circus, Cute Notes, Keep on Truckin’, and more!

Mono-spaced fonts can bring a techy, sophisticated, or smart vibe. To sell your credentials, try Courier, Inconsolata, Maison Mono, or BP Mono.

Display fonts bring a chivalrous, quirky, friendly, or eccentric tone. Use fonts like Amadeus, Anudaw, Bearpaw, and Collegiate to make design twice as fun!

Keep Fonts Front and Center

While fonts are sometimes an after-thought, text is an integral part of your branding and emotional impact. And many online resources are available to help you find fun, free fonts.

Use your font choices to shape perceptions, streamline messages, and project your intent.

5 Tips for a Successful Video Conference

video  Generation Z is the demographic cohort born between the mid-to-late 1990s and around 2010.

Affectionately known as “Zoomers,” Gen Z individuals are technologically advanced (having never seen a world without internet), perceive information best through visuals, and absorb tons of new information daily. Zoomers are quick to learn and adept with technology, which is something we’re all being challenged to do in this pandemic season!

Best Practices for Managing Meetings Remotely

Perhaps you’ve recently become a “Zoomer” yourself: video-conferencing for the first time or managing the majority of your business remotely.

Whether you’re a tech pro or you are brand new to online meetings, everyone faces video-based communication challenges. Here are a few tips to make your online meetings a bit better:

1. Put Your Best Foot Forward

Often when we’re at home, we get a bit slumpy with our hygiene.  Before your meeting, take a minute to freshen up and to inspect your viewing area. Make sure the light is shining toward you (not from behind you) and that you sit in front of plain walls or more simple backgrounds. Some platforms will also allow you to enable HD options and click a “touch up my appearance” feature, which can smooth out wrinkles and blemishes in a flattering way.

2. Test in Advance

Before starting your meeting, preview your audio settings.  If you’re just using your laptop speaker and microphone, there’s not much to adjust. But if you’ve got a mic-headset combo you’d like to use, make sure it’s the audio is selected for both the Speaker and Microphone options before you start your call.

3. Have Participants Mute Themselves

When people aren’t speaking, their microphones can pick up minor background noises like chewing, sniffles, or typing.  Even laughter from meeting participants can break up the audio flow, so ask people to mute themselves whenever they’re not talking.

4. Designate a Moderator

The 2019 State of Remote Work report found that interruptions and being talked over are two of the biggest challenges for remote meetings.

To maximize group discussion, it’s best if a moderator calls on people individually and asks others to hold comments unless they indicate they’d like to speak. Some software has a “raise hand” feature, or you can establish on-camera signals that indicate when participants are ready to share. Chat boxes can also be used to type comments.

Finally, consider saving 10 minutes at the end of the meeting for additional comments or questions.

5. Have Some Fun

Part of the enjoyment of work is social connections. “When you are used to being in person and have to be online, build in room for chitchat,” says Erica Kuhl, a consultant who has devoted years to nurturing online training communities.

Research shows that if employees don’t have a rich, welcoming online experience, their long-term engagement will drop significantly. Leave 15 minutes at the beginning of meetings for participants to introduce themselves, to share a personal highlight, or to enjoy some lighthearted banter. By building this in, you’ll have a more productive meeting overall.

Video Conferencing is Here to Stay

Now that we’ve gotten a taste for video conferencing, it may be here to stay.

Eighty percent of executives say video conferencing is taking over as the go-to form of internal team communication, and some predict that 50% of people will work remotely after 2020.

Being on top of your video conferencing game is essential, so use this season to master the technique, and you will reap the benefits in the future.

Responsible Marketing During COVID-19

stress Fear. Stress. Helplessness.

Whether you’re caring for elderly parents or homeschooling your kids, people across the globe are struggling with big emotions during the COVID-19 situation.

How do you lead well in times like these? While daily leadership is essential for your business, crisis moments reveal the quality of your vision like nothing else. And while you may be exhausted or overwhelmed, now is not the time to push pause on your leadership. What are the “next best steps” you can take in this hour of uncertainty?

1. Increase the Frequency of Communication

During hard times, the frequency of communication should go through the roof.

Even if you have bad news, it’s important to acknowledge this ASAP. While you may not have all the details, a prompt announcement can minimize speculation, reassure panicked contacts, and let people know that you are proactively addressing each challenge.

2. Be Authentic

Now, more than ever, people are craving connection.  Since many of your customers and subscribers are working from the kitchen table, this is an important chance to re-tool your communication. Get in touch with your own feeling of isolation and use this to inform your messaging. From email communication to print mailings, review all your messages through the lens of people who are stuck at home. Ditch the corporate-speak and seek a more human tone for your brand, and use this framework to empower empathy while focusing on others’ needs.

3. Break Up the Depressive Mindset

All of us need a break from 24/7 bad news. So, how can you bring positivity in this hour?

Noting the deluge of video-conferencing, Audi of America recently launched a series of specially curated images to serve as a glamorous backdrop in virtual meeting rooms. Now enthusiasts can bring their favorite Audi with them to their next conference call or virtual happy hour, and Audi plans to release new images weekly. Simple pleasures make a big difference in tough moments!

Now, make it personal. How can you sound a note of joy or generosity today? Could you post a funny video, release a helpful blog, highlight hero stories, or offer incentives that benefit customers or people on the front lines?

Or look at your own product mix and ask: “what could I change to help my customers?” Do you have a paid or premium service that you could offer for free to help people get by over the next few months?

4. Sow Seeds of Honor

When you look at your schedule today, things seem rather quiet and eerie.  Companies of all sizes have sent people home, and every distraction has been silenced. While the coronavirus has ushered in strange times for all, good leaders won’t just hunker down. Instead, it’s time to push back with a different spirit.

In an age of mocking and disdain, today is a great day to show respect and gratitude. Whether personally or professionally, use this forced pause to repair a strained relationship, to say thank you, or to serve others. Make that difficult phone call. Donate blood or serve at your local food pantry. Show public or private appreciation for your leaders. And appreciate people who don’t deserve it (despite their inadequacies).

As you honor people, they will honor others. Perhaps this is a chance to shift the atmosphere and proactively build honor into the fabric of your network. As a leader, you WILL set the pace for others.

Connection is the New Currency

Though today’s challenges are extreme, it’s important to remember they’re only temporary.  It may not be easy, but many of us will come out of this stronger. Though it may feel that the waves are continuing to rise, take heart. Prioritize connection, and the uncharted waters can be parted in order to lead you toward a prosperous future and a newfound hope.

Leading with Empathy During Uncertain Times

empathy Even if you didn’t get sick, you’re feeling the impact of the COVID-19 pandemic. As the coronavirus has spread across the globe, the CDC has made drastic recommendations on social distancing, self-quarantines, and statewide “stay at home” mandates.

Through this unprecedented season, what are some of the best ways to navigate your professional challenges?

“I Feel Your Pain”

Empathy is one of the best starting points.  Defined as “the ability to understand and share the feelings of another,” empathy allows you to comprehend what another person is experiencing or to put yourself in their position.

Empathy is the ability to perceive a situation from another person’s frame of reference, and possibly to experience the emotions that go with that. Empathy is different from just “being kind” because empathy is a powerful tool that allows you to truly understand points of view that are vastly different than yours. A person leading with empathy is more aware of overworked employees, overtaxed customers, or solutions that another person may overlook.

The benefits of empathy are huge. A recent nursing study showed that nurse managers who were perceived as empathetic could boost vitality and thriving environments in their teams. Empathetic leaders can communicate better with employees and customers, build bridges of trust, and can facilitate optimal employee performance and compliance. And this brings exponential gain: organizations with engaged employees have higher productivity, profitability, customer satisfaction, and loyalty.

Empathy in leadership can manifest in many ways with regard to the coronavirus response. Here are just three:

1. Be Calm

During any crisis, people need their leaders to remain calm and to empathize with their thoughts or feelings.

While you may not share the emotions of your customers or employees, it’s ok to acknowledge feelings of anxiety or stress. When possible, share resources that promote facts, not fear (like information from the World Health Organization or the Center for Disease Control), in order to help people intellectually interpret the outbreak.

2. Be Flexible

With many people working from home (with kids in tow!), some employees may struggle.

Leaders should be considerate of missed deadlines, unforeseen health emergencies, and emotions bubbling near the surface. Remember, things are not “business as usual,” and special times require special considerations. Above all, flexible managers are consistently leading AND responding. Simply directing employees to available support resources can make a huge difference.

3. Be Available

Not everyone is empathetic by nature, so this is a great time to check your own heart.

Examine yourself daily and ask: Am I really listening? Am I taking in others’ points of view? Ask for feedback from people you trust or solicit comments through neutral channels. Or set up work-from-home chats where people can share tips, information, advice, or inspiration as everyone adjusts to a new normal.

Natural routines can also go a long way toward building confidence – consider morning huddles, or regular conference call “office hours” to offer an open door for people in their most vulnerable moments.

Be Positive and Proactive

Still not sure how to show grace?

Perhaps the best strategy is to change your perspective. Instead of prioritizing outcomes or objectives, use this time to focus on your own leadership. Ideally, you should be a coach, a therapist, a sounding board, and a support system to your employees. Allow people to chat candidly and comically, and make room for a few failures.

Create margin during this roller coaster, and everyone will benefit!

Is Direct Mail Safe During COVID-19?

direct mail safe In fast-moving and uncertain situations, communication can be a challenge.

While you may have been temporarily stalled by the dramatic changes of the last weeks and months, now is the right time to be proactive in your customer connections. Crisis communication specialists tell us that, in hard times, communicating early and often is crucial.

The decisions you make now are essential for your business to survive today and to thrive later on.

Why Direct Mail is Still a Trustworthy Source

Reports of postal workers testing positive for the novel coronavirus may have raised some concerns that the pathogen could live on letters and packages, potentially exposing people to infection just from opening their mail or packages. But the U.S. Postal Service has assured us that the mail is still safe:

“There is currently no evidence that COVID-19 can spread through the mail,” the postal service said recently, alluding to the disease caused by the virus and citing the U.S. Centers for Disease Control and Prevention and the World Health Organization.

Most businesses are still mailing at this time, but if you have questions about direct mail marketing, you are not alone. It’s important to be ready with answers for your customers, preferably from reliable sources like the Center for Disease Control:

“Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures,” says the CDC. “Currently there is no evidence to support transmission of COVID-19 associated with [mail and packages] and there have not been any cases of COVID-19 in the United States associated with imported goods.”

Because the virus is not spread through the skin, but through the respiratory tracks, any contact with mail or packages is not an immediate danger. Regular hand-washing and proper hygiene are the most important factors for mitigating any risk with envelopes, packages, or really with any contaminated surfaces.

What Kind of Mail Should I Send?

Since people are currently hungry for connection, there is no better time to lean into your marketing efforts. But be sensitive in doing this, and offer messages of hope and relief. Dartmouth professor Paul Argenti offers these tips for communicating during a crisis:

Focus on What is Important to the Customer

For example, Target sent out a note from the CEO to customers, describing enhanced cleaning procedures and additional staffing for order pickup and drive-up services.

Provide Relief When Possible

JetBlue became the first airline to waive change and cancel fees for coronavirus-related concerns. The move went a long way towards reassuring current customers as well as bringing new ones on board. Insurance companies, in contrast, do not consider the coronavirus a valid reason for canceling a flight.

Focus on Empathy Instead of Pushing Sales

Be creative, but keep empathy in mind. Companies should reshape advertising and promotion strategies to be more in line with the current mood of the day.

Watch for Those Silver Linings

While we’re all in unfamiliar territory right now, everyone wants to support each other.

Businesses care about customers, and all of us care about economic recovery. Keep reaching out to your clients and remember that this is only temporary. While this situation won’t last, many positive outcomes will!

The lessons we learn today can make us more flexible, strategic, and more community-minded.

Marketing Messages that Connect During a Crisis

community  We are in a totally different world right now.

Many of us are working from home and the future seems hazy. Perhaps you’re struggling to make decisions about staffing or future projects. But like a forest fire restarts growth, crisis moments can bring a new birth for your business. And that starts with how you communicate with customers.

Others-Focused Communication

In our unending-news-cycle world, much of what we hear seems like noise.  But now, more than ever, it is crucial for you to connect with people in meaningful ways. Want to send business messages that are well received? Use an OTHERS-centered paradigm.

O = ONE
Write for one person.
When you craft a message, imagine yourself speaking to one specific client. Pick out a single buyer and pretend you’re writing only for them. This helps you ditch the sanitized corporate-speak and makes your reader the focus of your message (rather than you!).

People connect to messages that are specific, personal, and conversational.

T = TRANSPARENCY
Embrace transparency to become relatable.
People may admire you for your strengths, but they connect with you through your weaknesses. Vulnerability ushers in humility and makes you instantly relatable to your audience. Transparency means letting people know how your business is doing or what has changed for you during this taxing season. You don’t have to air all your dirty laundry, just take an open, communicative posture. Now is not the time to go silent!

H= HELPFUL
Speak to their needs, not your own.
What messages are most helpful to your customers at this time? While you could send a five-star handwashing tutorial, perhaps what is needed is advice to parents on talking to their kids, or how your company is adding flexibility to meet customer needs.

Don’t be afraid to push others to success. If your clients seem fearful or tentative, perhaps your encouragement will be the fuel they need to get back in the game or to push a stalled project to completion.

E = EMPATHETIC
Make their problem your problem.
Maya Angelou once said, “people will forget what you said, people forget what you did, but people will never forget how you made them feel.”

How does your messaging make people feel? Does it sound hard or templated? Or does it communicate true concern and a willingness to help? Your tone should sound something like this: “If it’s your problem, it’s my problem too, and we’ll work together to find a solution.”

R = RELEVANT
Timing matters.
The relevance of your messaging applies not only to its topic but its timing. Sending pre-scheduled content with no regard to how it will land during hardships is a sure way to demonstrate you’ve lost touch with your base. Reach out to customers and find out how they’re doing, then adapt your messages accordingly.

S = SINCERE
If you say or do something, mean it!
This may seem like a no-brainer, but you’d be surprised how often people talk just to hear their own voices. Using content just to fill space will strike people as stale and insincere. Instead, go out of your way to be helpful and kind without seeking a reward for doing so.

What Social Distance Can’t Overpower

Since you may not see customers directly for weeks to come, today is the time to make your website and print materials as “social distancing” friendly as possible.

By focusing on others with a relatable, helpful approach, you’ll connect with people one by one in ways that are sincere and inspiring. And nothing is more effective than that.

Seven Sizzling Summer Promotions

promoBusinesses need promotional items to help reach out to potential customers and clients – it’s just a fact.

Promotional products allow people to see your brand and remember you, drawing a whopping 500% more referrals from customers who are satisfied with the gift. Like a business card with a bang, clever promotional products build goodwill, name recognition, and expanded brand exposure.

But, sometimes the biggest barrier to distributing great products is finding the right idea.

Are you looking for affordable and effective items to catch the attention of your prospects? Here are seven promo products to bring heat to your marketing mix this summer:

1. Zip-Front Drawstring Bags

Want your brand to travel with people as they go?  High-quality, colorful, customized drawstring bags will get your message circulating! Sturdy but lightweight, these comfortable, machine washable bags are great for goodie bags, thank you gifts, and life on the go.

Zipper pouches make the bags more convenient, accessible, and fun. Add coupons or gift incentives to bring more traffic your way.

2. Clip & Go Hand Sanitizers

Try a squeaky-clean message on promotional hand sanitizer!  Travel-size hand sanitizers can be stashed in totes, diaper bags, backpacks, and purses for a little germ-fighting squirt before meals, after handling animals, or when spending time in public.

Hand sanitizer promotional products are effective message-bearers for restaurants, doctors’ offices and health clinics, independent contractors, and more.

3. Customized Lip Balms

From flavorful scents to serious sun protection, promotional lip balm is affordable, enjoyable, and always in style.

Perfect for health professionals, dental promotions, and all of your trade show needs, customized balms can give their lips some serious love.

4. Water Bottles & Tumblers

Promotional water bottles are a smart giveaway item that boosts your branding efforts at racing events, school activities, corporate outings, trade shows, or anywhere thirsty patrons travel.

Choose shapes, sizes, or lid styles from any variety of materials, including stainless steel tumblers, water bags with attachable carabiners, vacuum insulated copper travelers, and so much more.

5. Absorbent Snap Cooling Tool

Lightweight and refreshing, cooling towels bring a consistent cooling effect that lasts for hours.  Wet it, wring it, and snap to activate. Great for the gym, in the field, or on the go, this high-performance product will stand the test of time.

6. Pocket Notebooks

Want to keep your name at their fingertips?  Handy mini-pocket notebooks are sure to stick around. Try eco-friendly custom recycled notebooks, custom debossed mini journals, or jotter pads with attached pens. Make your product useful and your name will be a companion and stays close at hand.

7. Stadium Cushions

Want to switch it up and get more than just your logo noticed?  Stadium cushions offer a soft place to land for customers who will love you immensely when enjoying this gift. From traditional cushions to amusing shapes, stadium cushions make your logo pop against a minimalist background. From law firms and insurance agencies to VIP customer or employee picnic giveaways, this giveaway will be their grab-and-go for outdoor concerts and sporting events of every kind.

Want to know more? We’re here to simplify your shopping experience and bring your brand to life! Give us a call today to learn more and to PROMOTE YOURSELF!